About Word of Mouth Care
Word of Mouth Care was first established in 2008 by founder Brenda Mckenzie who, concerned that the care industry was focused on figures and finances, wanted to use her experience to provide services that met the needs of people and their families.
She started with just one client - providing companionship and friendship for Malcolm Knight, an elderly gentleman living with dementia.
The positive feedback from his family and the sense of purpose she gained gave her the confidence and belief to further develop her desire to provide a service focused on person-centred care.
As more and more recommendations came in (literally by word of mouth), Brenda was joined by her three daughters, Ebony, Jasinya and Makeda who have each brought their own expertise and experience to the company.
Meet the Team
Mother and Founder, Brenda Mckenzie
Brenda has been working in the care sector for over 30 years and is the backbone behind the company - lending her knowledge and wisdom to her daughters, the team and her families. Brenda is responsible for creating the most person-centred care for every client that chooses to come on board.
"Once an adult, twice a child"
Registered Manager, Ebony Scott
Ebony is “the swan” of the company who works efficiently behind the scenes to ensure the company runs in a safe and compliant manner. Ebony has achieved qualifications in Business and Health and Social Care, as well as a Level five qualification in Leadership and Management.
"It takes one act of kindness to make a difference"
Client Co-Ordinator, Jasinya Powell
Jasinya spent a number of years working in high target driven environments and customer service. At Word of Mouth Care Jasinya guides families through the care process and acts as a sounding board for all our clients’ needs and requirements.
"Tomorrow is never promised, so live everyday as if it’s your last"
Head of HR & Team Member Co-Ordinator, Makeda Scott
Makeda takes care of all employment logistics and works tirelessly to ensure that every client has the consistency they expect and need, along with a dedication to keeping all team members safe, trained and happy.
"Sometimes it only one act of kindness and caring to change a person’s life"
